FAQ

Use the size guide on the relevant product page as your starting point. If you prefer a cleaner, closer fit, consider sizing down. If you want a more relaxed silhouette, stay true to size.

If you are between sizes and want specific guidance, contact us before ordering and we will help you choose the best fit.

Yes. Size guidance is provided on the product page so you can compare measurements before ordering.

If a product has a specific fit note, such as oversized, relaxed, or more structured, that will also be noted on the product listing.

Orders are typically processed within 1–2 business days. Delivery times vary by destination and carrier, and Australian and New Zealand timeframes may differ.

Launch periods, public holidays and carrier delays may affect timing. Tracking is provided after dispatch.

We ship to Australia and New Zealand. Free standard shipping applies to orders with a merchandise subtotal of AUD $150 or more after discounts, excluding shipping. Orders below this threshold are charged at checkout. Express shipping, where available, is charged separately.

For another displayed currency, the threshold is based on the equivalent AUD value. Available services and final charges are shown at checkout. Read our Shipping Policy.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow the delivery progress.

Contact platinumerastore@gmail.com within 14 days of delivery for a change-of-mind return or size exchange. Items must be unworn, unwashed and in original condition, with tags and packaging intact. Trying on to check fit is permitted.

Eligible returns may receive a refund to the original payment method or an exchange, subject to stock availability. Customers pay change-of-mind return postage and replacement-size shipping. Original paid delivery charges are not refunded for change-of-mind returns.

Contact us before posting your return. We provide return instructions and assess items after receipt. These conditions do not limit statutory consumer rights. Read our Refund Policy.

Contact us promptly if you ordered the wrong size; we may be able to change it before dispatch.

After delivery, contact us within 14 days to request an eligible return or size exchange. Exchanges depend on stock. You pay change-of-mind return postage and replacement-size shipping. Read our Refund Policy.

Contact platinumerastore@gmail.com within 14 days of delivery for a change-of-mind return or size exchange. Items must be unworn, unwashed and in original condition, with tags and packaging intact. Trying on to check fit is permitted.

Eligible returns may receive a refund to the original payment method or an exchange, subject to stock availability. Customers pay change-of-mind return postage and replacement-size shipping. Original paid delivery charges are not refunded for change-of-mind returns.

Contact us before posting your return. We provide return instructions and assess items after receipt. These conditions do not limit statutory consumer rights. Read our Refund Policy.

If an item is faulty, damaged on arrival or incorrect, contact us with your order number and details. Photos can help our assessment.

We provide the remedy required by applicable consumer law and cover reasonable return postage where the item is confirmed faulty or incorrect. The 14-day change-of-mind window and packaging conditions do not limit statutory remedies. Store credit does not replace a refund where you are legally entitled to one.

The current Core Heavyweight Tee uses heavyweight 280 GSM cotton with a relaxed, structured fit. It is finished with Platinum Era branding and designed for everyday wear.

Refer to the product details and garment measurements before choosing your size.

Restocks are not guaranteed. If a size is unavailable, contact us and we can advise whether more stock or a future release is planned.

If you need to change or cancel an order, contact us immediately after purchase. We can only make changes before fulfillment begins, and once dispatch is in motion, amendments may not be possible.

Email us as soon as possible with your order number and the correct shipping address. If the order has not yet been dispatched, we will do our best to update it.

Once a parcel has been handed to the carrier, address changes may be limited or unavailable.

The fastest way to reach us is by email at platinumerastore@gmail.com.

Include your order number, the reason for contact, and any relevant details or photos so we can assist efficiently.