Shipping & Returns

We ship to Australia and New Zealand. Free standard shipping applies to orders with a merchandise subtotal of AUD $150 or more after discounts, excluding shipping. Orders below this threshold are charged at checkout. Express shipping, where available, is charged separately.

For another displayed currency, the threshold is based on the equivalent AUD value. Available services and final charges are shown at checkout. Read our Shipping Policy.

In-stock orders are typically dispatched within 1–2 business days, excluding weekends and public holidays, from Upper Caboolture, Queensland.

Products marked coming soon or join the waitlist are not available for immediate dispatch. Any pre-order will state its expected dispatch timeframe before purchase.

Delivery times vary by destination and carrier. Australian and New Zealand delivery timeframes may differ, and regional locations may require additional time.

Tracking details are provided after dispatch. Contact us if you need help with an expected delivery date.

Tracking is provided on all orders. Once your parcel has been dispatched, you will receive an email containing your tracking link so you can follow its progress.

If tracking has not updated after a reasonable period, contact us and we will assist.

Contact platinumerastore@gmail.com within 14 days of delivery for a change-of-mind return or size exchange. Items must be unworn, unwashed and in original condition, with tags and packaging intact. Trying on to check fit is permitted.

Eligible returns may receive a refund to the original payment method or an exchange, subject to stock availability. Customers pay change-of-mind return postage and replacement-size shipping. Original paid delivery charges are not refunded for change-of-mind returns.

Contact us before posting your return. We provide return instructions and assess items after receipt. These conditions do not limit statutory consumer rights. Read our Refund Policy.

Change-of-mind returns must be unworn, unwashed, unaltered and in original condition, with tags and packaging intact. Trying on to check fit is permitted. These conditions do not restrict statutory remedies for faulty or incorrect items.

If an item is faulty, damaged on arrival or incorrect, contact us with your order number and details. Photos can help our assessment.

We provide the remedy required by applicable consumer law and cover reasonable return postage where the item is confirmed faulty or incorrect. The 14-day change-of-mind window and packaging conditions do not limit statutory remedies. Store credit does not replace a refund where you are legally entitled to one.