Terms of service

These terms apply to purchases made through the Platinum Era online store. Read them together with our Shipping, Refund and Privacy policies.

Products
Product descriptions, measurements and availability are shown on the relevant product pages. Screen settings may affect how colours appear. This does not limit your rights if a product differs materially from its description.

Prices and payment
The selected currency and final order total, including applicable shipping and taxes, are shown at checkout. Payment must be completed before an order is dispatched.

Orders and availability
An order confirmation acknowledges receipt of your order. If an item is unavailable or an error prevents us from supplying it, we will contact you. Any payment for an item we cannot supply will be refunded. A replacement or revised price requires your agreement.

Customer information
Please provide accurate contact and delivery details. Contact us promptly about any errors so we can assist before dispatch.

Shipping and returns
Delivery arrangements are described in our Shipping Policy. Return and exchange conditions are described in our Refund Policy.

Waitlists and pre-orders
Joining a waitlist does not place an order, reserve stock or require payment. Any pre-order offered will state its expected dispatch timeframe and relevant conditions before purchase. We will communicate material changes to that timeframe.

Privacy
Our Privacy Policy explains how we collect and use personal information.

Website content
Platinum Era branding, photographs and other original website content may not be reproduced for commercial use without permission.

Consumer rights
Nothing in these terms excludes or restricts rights or remedies that cannot legally be excluded under applicable consumer law.

Contact
Platinum Era
platinumerastore@gmail.com
+61 452 670 439