Shipping policy

Platinum Era ships to Australia and New Zealand from Upper Caboolture, Queensland, Australia.

Shipping charges
Free standard shipping applies to orders with a merchandise subtotal of AUD $150 or more after discounts, excluding shipping. Orders below this threshold are charged shipping at checkout. Express shipping, where available, is charged separately.

For orders displayed in another currency, the threshold is based on the equivalent AUD value. Available services and final shipping charges are shown at checkout.

Dispatch and delivery
In-stock orders are typically dispatched within 1–2 business days, excluding weekends and public holidays. Delivery times vary by destination and carrier. Estimates are not guaranteed delivery dates.

Tracking details are provided after dispatch. If your parcel is delayed, missing or arrives damaged, contact us so we can investigate with the carrier.

Delivery details
Please check your delivery address before completing your order. Contact us promptly if a correction is needed; changes may not be possible once the parcel has been dispatched.

Upcoming products
Products marked “coming soon” or “join the waitlist” are not available for immediate dispatch. Any product offered for pre-order will display its expected dispatch timeframe and relevant conditions before purchase.

Contact
platinumerastore@gmail.com
+61 452 670 439

Nothing in this policy limits your rights under applicable consumer law.